Legal

Privacy Policy

How we collect, use and protect your personal data, and the rights you have over it.

Last updated: October 2026.

Who we are

Sofito Consultancy Limited ("we", "us", "our") is the data controller for the personal data described in this policy. We are a building consultancy registered in England & Wales, regulated by RICS (Firm No. 882907).

Registered office: First Floor, 39 High Street, Billericay, Essex, CM12 9BA
Office: George Lane, Bromley, BR2 7LQ
Email: enquiries@sofitoconsulting.com
Phone: +44 7759 239398
Company registration number: 07003299, registered in England & Wales.

The information we collect

We collect information you give us directly, principally when you contact us or request a survey. This typically includes your name, email address, telephone number, the property address concerned, and any details you include in your message.

We do not collect special category data, and we do not knowingly collect data from children.

How and why we use it

To respond to your enquiry and provide an indicative or fixed fee.
To deliver our services and administer the resulting instruction.
To meet our professional, legal and regulatory obligations (including RICS requirements).
To keep records of our work and correspondence.

Our lawful bases for processing are your consent (when you contact us), the performance of a contract (when you instruct us), our legitimate interests in running and improving the practice, and compliance with legal obligations.

How your enquiry reaches us

When you submit the enquiry form, your details are sent securely (over HTTPS) to our web server, which forwards them straight to our business inbox. Submissions are not stored on the web server and are not passed to any third‑party form service. Our website is hosted by Namecheap and our email is provided by Google Workspace, who process your message on our behalf.

Cookies and third parties

This website does not set cookies and does not use analytics or tracking of any kind. All fonts, images and scripts are served from our own hosting; no content is loaded from third parties. Our hosting provider keeps standard server logs (such as IP addresses and pages requested) for security and to keep the site running.

Sharing your data

We never sell your personal data. We may share it with trusted service providers who help us operate (for example our email and hosting providers), with professional advisers, and with regulators or authorities where we are legally required to do so. Any providers act under appropriate confidentiality and data‑processing terms.

How long we keep it

We keep personal data only as long as necessary for the purposes above. In practice we retain enquiry correspondence for up to two years, and records relating to a completed instruction for at least six years after the end of the engagement, and longer where professional indemnity, limitation or other legal requirements apply. We then securely delete or anonymise it.

Your rights

Under UK data protection law you have the right to access, correct, erase, restrict or object to our processing of your data, and to data portability. To exercise any of these, email enquiries@sofitoconsulting.com.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk, although we would welcome the chance to resolve your concern first.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page.